Privacy Policy

1. Who controls your data

NSER.AI is a registered trade name (DBA) of SC Distribution, Inc.. SC Distribution, Inc. is the entity responsible for personal information collected through nser.ai and our Services. Where this policy says "we" or "NSER.AI", it means SC Distribution, Inc. doing business as NSER.AI.

2. Information we collect

• Contact and business details you submit — name, company, email, phone, website, and project information.
• Order and billing data — purchase details and subscription status. Card details are collected and stored by our payment processor, not by us.
• Call, SMS, and chat data — when you interact with our AI voice, SMS, or chat services, including transcripts and, where permitted by law and disclosed, call recordings.
• Usage and device data — IP address, browser, pages viewed, and referral source, collected via cookies and analytics tags such as Google Tag Manager.

3. How we use information

To deliver and support the Services, respond to inquiries, process payments, build and host websites, operate AI agents on your behalf, improve our offerings, prevent fraud and abuse, and meet legal obligations.

4. Sharing

We share information with service providers who help us operate — hosting, telephony and messaging carriers, payment processing, analytics, AI model providers, and CRM tooling — under agreements limiting their use of the data. We may also share information when required by law or in connection with a business transfer. We do not sell personal information.

5. Cookies and tracking

We use cookies and similar technologies for site functionality, analytics, and marketing attribution. You can control cookies through your browser settings; disabling them may affect site functionality.

6. AI processing

Content you provide, and conversations handled by our AI voice, chat, and SMS agents, may be processed by third-party AI model providers to generate responses. We limit what is sent to what is needed to operate the Service you requested.

7. Retention

We retain personal information for as long as needed to provide the Services, comply with legal and accounting requirements, and resolve disputes, then delete or de-identify it.

8. Security

We use industry-standard administrative and technical safeguards, including encryption in transit and access controls. No method of transmission or storage is completely secure.

9. Your choices and rights

You may request access to, correction of, or deletion of your personal information, and may opt out of marketing emails or SMS at any time (reply STOP to messages). Depending on where you live, you may have additional rights under state or national privacy law. Contact us to exercise them.

10. Children

The Services are intended for businesses and are not directed to children under 13.

11. Changes

We may update this policy; the "last updated" date above reflects the most recent revision.

12. Contact

SC Distribution, Inc. d/b/a NSER.AI — (561) 593-3801 · support@nser.ai